Frequently Asked Question​

How long does it take to process an order?

Orders are processed within 1-2 business days after payment confirmation.

Can I track my order?

Yes, a tracking number will be sent to your email once your order is shipped.

What should I do if my order is delayed?

Please contact our support team at support@ledec.com if your order hasn’t arrived within the estimated delivery timeframe.

What if my item arrives damaged or defective?

If your item is damaged or defective, please contact us at support@ledec.com within 7 days of delivery. We’ll provide a replacement or refund.

Do you offer customized lighting solutions?

Yes, we provide custom design services. Contact us at info@ledec.com for more details.